Refund Policy

Scope

This Refund Policy applies to paid subscriptions and one-time credit packs purchased through our service. It should be read together with our Terms of Service.

Purchases are sold by our authorized reseller, which acts as the Merchant of Record for your order (Waffo Pancake, operated by Waffo.com Limited, or Paddle, Paddle.com Market Limited, depending on the payment option at checkout; see our Terms of Service). You can send refund requests to us; approved refunds are issued by the reseller, and the reseller may also review requests made to it directly.

Nothing in this policy limits any mandatory consumer right that applies in your country or region.

For orders sold by Paddle, Paddle's Refund Policy also applies. It gives consumers in some countries a statutory right to withdraw: for example, in the EU/EEA, Switzerland and the UK, within 14 days of a one-off purchase or the first payment of a subscription, unless you started using the credits after agreeing to give up that right at checkout. Where Paddle's policy or your local law gives you more than this policy, that applies. You can also ask Paddle directly at paddle.net.

Subscription Cancellation

Subscriptions renew automatically at the end of each billing period until canceled. You can cancel from the Billing section of your account settings.

Cancellation stops future renewals. Unless applicable law requires otherwise, it does not automatically refund the current billing period. You may continue using the subscription until the end of that period. Where the reseller is Paddle, you can change your mind before then: choose "Resume subscription" in Billing and it renews as usual.

Requesting a Refund

Submit a refund request through our customer-support channel as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, service usage, credits, and circumstances of each request.

When a Refund May Be Approved

A full or partial refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• Purchased credits were not added to your account.
• A sustained technical failure prevented you from using the paid service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

How Refunds Are Calculated

When a refund is approved, the amount is based on what you have not used: unused credits from the order, or the months of a yearly plan that haven't started yet. Orders whose credits have all been used are not refunded. If you paid a new-user price, the refund is based on the amount you actually paid.

Plan Changes

Upgrades start a new billing period immediately at the new plan's price, and the new plan's credits arrive right away, while the credits you already have keep their expiry dates. On yearly plans, the months not yet received are taken off the price. Downgrades take effect at your next renewal, and you keep your current plan until then.

Depending on the payment method, you may confirm a plan change on our reseller's page. There, a downgrade can't be withdrawn once confirmed, and a plan whose first month was a new-user offer can be changed once that month has ended. Upgrades are not available in the last day before a renewal; you can upgrade once the renewal has gone through.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Credits already used for completed image generations or other AI tasks.
• One-time credit packs after a substantial portion of the credits has been consumed.
• Unused time remaining after a subscription is canceled.
• Credits that expired according to the validity period shown at purchase.
• Free, promotional, bonus, or manually granted credits.
• Dissatisfaction caused only by the subjective style or creative quality of a completed AI result.
• Accounts suspended or terminated for violating our Terms of Service.

An unintended renewal may still be reviewed case by case, especially when you contact us promptly and have not materially used the renewed benefits.

Failed AI Tasks

Credits reserved for an AI task that fails before producing a result are returned to your credit balance automatically. This credit return is not a cash refund.

If the credits do not return within a reasonable time, contact support with the task or transaction number.

Approved Refunds

Approved refunds are issued by our reseller, normally to the original payment method. After a full refund, the order is marked as refunded and the unused credits it granted are removed. After a partial refund, credits are removed in the same proportion as the amount refunded, taken from the order's unused credits. After any refund of a subscription, a yearly plan stops receiving its monthly credits.

We initiate approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. Chargebacks are handled by our reseller as the Merchant of Record. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, email us at billing@aiiconcreator.com and include your order number.